If you're having any general problems with ordering from the Australian on-line shopping site, please see the list below for the appropriate contact person. Remember that you can phone your order through if you get stuck at any point.
If you're looking for help for a New Internationalist subscription or product that you've ordered elsewhere in the world, please check our world-wide contacts page.
Once you've finished adding products to your shopping basket and are ready to checkout, click the shopping trolley (top right next to the search bar).
At the checkout your payment options are:
VISA, Mastercard or PayPal.
(VISA and Mastercard payments are also processed securely by PayPal, but a PayPal account is not required.)
If you have any questions, comments or suggestions relating to the Australian shopping site, click here to tweet us a question. You can also find tweets from our International colleagues here: @newint.
We also have a Facebook Page, so if you're a fan of our work, then become a fan of us on Facebook to let your friends know about us too! To do this visit our Facebook page and click 'like'.
Our customer service team will be happy to deal with your order enquiries between 9:30am and 3pm Tuesday to Thursday. But should you have problems after hours, please leave a message and we'll get back to you as soon as possible.
Credit card orders can be made by phone. Speak to an NI employee between 9:30am and 3pm Tuesday to Thursday, or leave your order as a phone message on our answering service.
172 Gilles Street
Is there anything wrong with this shopping site? Are you getting errors that shouldn't be there? Please feel free to share these with Simon Loffler at firstname.lastname@example.org and he'll promptly try and resolve any issues.
Our team in Adelaide aim to provide a fast, efficient and polite service to all our customers. If you are unhappy with any aspect of the service you have received, please e-mail Helen detailing the nature of your feedback and we will do our best to resolve the problem for you.
Q: How do I navigate around the site and find a product?
A: Choose the product category from the menu on the top of your screen. Once you click one of these categories, and choose a sub-category, a list will appear of all the products in that category. Now all you need to do is click the product you wish to read more about.
Q: Can I search for a product using the NI product reference from the paper catalogue or search terms?
A: Yes! Definitely. Simply go to the homepage or top of this page and find a search box. Then either enter the NI product reference code (usually a three or four digit number) or some words that best describe the product you are wanting to find and click the search button or press enter. See below for an example.
Q: How do I add a product to my basket?
A: Look out for the "ADD TO BASKET" buttons next to the product you'd like to order. Click on this button and the product will be added to your basket.
Q: I've added products to my basket, but when I went to checkout, my basket was empty.
A: This most likely indicates that your browser is set to "do not track" or "private browsing". That also disables our shopping cart. So, either:
- Open another tab in your browser with private browsing turned off or
- Phone in your order to our office on FREECALL 1800111212
Q: How do I finalise my order?
A: This is as easy as clicking the Shopping Cart link (near the top right of this page), and selecting "Checkout and pay".
All that is left to do is to follow the checkout instructions and within a week to ten days the product will arrive at your doorstep. (We will normally despatch your online order within seven working days of receiving it. But please allow around a week to ten days from the time you lodge your order to the time you receive your goods. Express service is available for next working day despatch.)
Q: Where am I ordering from and how much is AUD$25.00 in my currency?
A: All orders made through this web site will be arranged by New Internationalist in Adelaide, Australia, and will be charged in Australian Dollars (AUD$). If you would rather order from an NI shop in another country, just scroll down to the bottom of this page. In the right-hand bottom box you'll find a pull-down menu. If you are unsure of what your currency is worth against the Australian Dollar, please click here to visit Yahoo's daily currency exchange listings.
Q: GST = goods and services tax - is it included?
A: All prices shown on these catalogue pages include GST where applicable.
Q: Are orders for delivery outside of Australia GST exempt?
A: Orders for delivery outside of Australia are not charged GST, but your order total includes a loading of 10% to cover the extra administration required for export orders.
Q: Problems with your order?
A: If you have any concerns about your order or delivery, please contact Helen in the Adelaide office of New Internationalist.
Q: Is my newint.com.au order secure?
A: All of your transactions at the NI Online Shop are secure. The checkout system uses the Secure Socket Layer (SSL) protocol by default. So rest assured, your order is safe with newint.com.au/shop.
Q: Where can I buy the New Internationalist magazine?
A: The most convenient option is to subscribe to our print edition or our digital edition. Alternatively, you may be able to find the New Internationalist magazine at a newsagency. You can locate your closest New Internationalist stockist here.
Q: Where can I find an index of previous NI magazine articles?
A: At www.newint.com.au/magazine-guide/ you'll find a vast hand-written index to New Internationalist magazine articles from 1980 onwards. You'll be able to read a huge selection of articles online.
Q: How can I leave comments about this website?
A: We welcome any comments, good and bad, to help us improve the site in the future. Please email any comments to: email@example.com . Try to be as specific as possible.
The New Internationalist shopping site is equipped with a very useful search engine (we think), so that you can search for a product using a keyword, description or even NI product reference number! Simply scroll to the top of any page to find the search box, and then type the terms which best describe the product you're searching for. The more terms you enter, the better the results, but if your search doesn't find any product, try reducing the number of terms you input.
eg. If you want to find Subscription options, simply type the word: "subscriptions" (without the quotes!) and click search or hit enter. If you'd like a more specific result, try words specific just to that product. For example: "subscription renewal". Have a play and see what you can find. If you have any problems with getting the search to work for you, contact us for help.
Your goods should arrive within a week to ten working days*. Please be aware that delays may occur in the run-up to Christmas - help us to help you by placing your Christmas orders by 15th December. For deliveries outside capital cities please allow a few extra days.
* We process online orders within seven working days; often sooner.
10% of the goods total
Next working day despatch.
30% of goods total
For orders (other than magazine subscriptions) to be sent overseas from Australia, we will charge Post and Pack at the following rates in the table below. All packages will be sent airmail.
50% of goods total
70% of goods total
If you are in any way dissatisfied with the goods you receive simply return them within 14 days for a full refund.
The advertising options we offer in New Internationalist products are:
Full details are available in our downloadable Media Kit (PDF).
This policy has been drafted having regard to NI’s obligations under the Privacy Act 1988 (including the National Privacy Principles) (the Privacy Act).
This policy is a public document and has been prepared in light of National Privacy Principle 5, Openness.
1.1 NI will only collect Personal Information where the information is necessary for NI to perform one or more of its functions or activities. In this context, “collect” means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.
1.2 NI collects Personal Information primarily for the delivery of NI products and services, and to supply information and details of NI’s products and services. NI also collects and uses Personal Information for secondary purposes including:
1.3 NI will notify individuals (including, but not limited to, our customers) of the matters listed below at the time of collecting any Personal Information:
1.4 Where it is not practicable for NI to notify individuals of all of the Collection Information before the collection of Personal Information, NI will ensure that individuals are notified of the Collection Information as soon as possible after the collection. NI will provide “post collection notification” in those circumstances where it is not practicable to notify individuals about the collection of their personal information before it is collected.
1.5 NI will not collect Sensitive Information from individuals except with express consent from the individual and only where it is necessary for NI to collect such information for an activity or function.
1.6 NI will not collect Personal Information secretly or in an underhand way.
1.7 NI will take steps to ensure that individuals on purchased lists are or have been notified of the information as outlined at 1.3.
2.1 NI will obtain an individual’s consent for Use of non-sensitive Personal Information for Secondary Purposes at the time of collection, unless the Use is a related Secondary Purpose which would be within the relevant individual’s Reasonable Expectations.
2.2 NI Uses Personal Information primarily for the purposes listed in 1.2 above.
2.3 If NI relies on the Direct Marketing exception to Direct Market to individuals it will ensure that:
2.4 NI will not use Sensitive Information for Direct Marketing.
2.5 NI may use Personal Information to avoid an imminent threat to a person’s life or to public safety. It may also use Personal Information for reasons related to law enforcement or internal investigations into unlawful activities.
2.6 NI will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete and up to date.
2.7 NI will not attempt to match de-identified or anonymous data collected through surveys or such online devices as “cookies”, with information identifying an individual, without the consent of the relevant individual.
3.1 NI may Disclose Personal Information to related or unrelated third parties if consent has been obtained from the individual.
3.2 NI may Disclose Personal Information to unrelated third parties to enable outsourcing of functions where that Disclosure or Use is for a Primary Purpose or for a related Secondary Purpose and has been notified to individuals or where such Disclosure is within the individual’s Reasonable Expectations.
3.3 NI will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.
3.4 In the rare event that NI is required to disclose Personal Information to law enforcement agencies, government agencies or external advisors NI will only do so in accordance with the Privacy Act or any other relevant Australian legislation.
3.5 NI may Disclose Personal Information to avoid an imminent threat to a person’s life or to public safety.
3.6 If a Disclosure is not for a Primary Purpose; is not for a related Secondary Purpose; or upfront consent has not been obtained, NI will not Disclose Personal Information otherwise than in accordance with the exceptions set out at 3.1 to 3.6 above.
3.7 NI does not generally share its customer lists on a commercial basis with third parties but if it did, it would only do so if we had the appropriate consent of the individual involved.
4. Information Quality
4.1 NI will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.
4.2 If we no longer need your Personal Information, we will take reasonable steps to destroy or de-identify it , unless the law requires otherwise.
5. Information Security
5.1 NI requires employees and contractors to perform their duties in a manner that is consistent with NI’s legal responsibilities in relation to privacy.
5.2 NI will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within NI who have a genuine “need to know” as well as “right to know”.
5.3 NI will review, on a regular and ongoing basis, its information security practices to ascertain how ongoing responsibilities can be achieved and maintained.
6. Access and Correction
6.1 NI will allow its records containing Personal Information to be accessed by the individual concerned in accordance with the Privacy Act.
6.2 NI will correct its records containing Personal Information as soon as practically possible, at the request of the individual concerned in accordance with the Privacy Act.
6.3 Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting NI, as per the details at the end of this document.
6.4 NI will not normally charge a fee for processing an access request unless the request is complex or is resource intensive.
7.1 Contact with NI via phone or web inquiry will be the first point of contact for inquiries about privacy issues.
7.2 Any formal privacy-related complaints should be directed in writing to the New Internationalist Privacy Officer, 172 Gilles Street, ADELAIDE SA 5000.
7.3 NI will endeavour to manage any privacy-related complaint efficiently and in a timely manner.
8. Anonymous Transactions
8.1 NI will not make it mandatory for visitors to its web sites to provide Personal Information unless such Personal Information is required to answer an inquiry or provide a service. NI may however request visitors to provide Personal Information voluntarily to NI (for example, as part of a competition or questionnaire).
8.2 NI will allow its customers to transact with it anonymously wherever that is reasonable and practicable.
9. Transferring personal information overseas
9.1 NI generally does not send information overseas.
9.2 If Personal Information must be sent by NI overseas for sound business reasons, NI will take reasonable steps to ensure that the information is handled in accordance with the National Privacy Principles.
Collection Information means the information outlined in 1.3 notified to individuals prior to, or as soon as practical after, the collection of their Personal Information.
Direct Marketing means the marketing of goods or services through means of communication including written, verbal or electronic means. The goods or services which are marketed may be those of NI or a Related Body Corporate or those of an independent third party organisation.
Disclosure generally means the release of information outside NI, including under a contract to carry out an “outsourced function”.
Health Information means information or an opinion about:
Opt Out means an individual’s expressed request not to receive further Direct Marketing.
NI means the New Internationalist Publications Pty Ltd.
Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.
Primary Purpose is the dominant or fundamental reason for information being collected in a particular transaction.
Reasonable Expectation means a reasonable individual’s expectation that their personal information might be Used or Disclosed for the particular purpose.
Sensitive Information means information or an opinion about an Individual’s:
Use means the handling of Personal Information within NI.
Telephone: 08 8232 1563
172 Gilles Street, ADELAIDE, SA 5000 Australia
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I have subscribed to New Internationalist for over 25 years, and can vouch for its fearless, high quality reporting of the real issues all over the world. And lovely items in their shop, too!
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