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Help and customer service

Browse shop > Help

If you're having any general problems with ordering from the Australian on-line shopping site, please see the list below for the appropriate contact person. Remember that you can phone your order through if you get stuck at any point.

If you're looking for help for a New Internationalist subscription or product that you've ordered elsewhere in the world, please check our world-wide contacts page.

Payment methods

You can pay by VISA, Mastercard or PayPal.

Once you've finished adding products to your shopping basket and are ready to checkout, click the shopping trolley (top right next to the search bar).

At the checkout your payment options are:
VISA, Mastercard or PayPal.

(VISA and Mastercard payments are also processed securely by PayPal, but a PayPal account is not required.)

How to contact us

Twitter - @newint_au

If you have any questions, comments or suggestions relating to the Australian shopping site, click here to tweet us a question. You can also find tweets from our International colleagues here: @newint.

Facebook - facebook.com/newint.au

We also have a Facebook Page, so if you're a fan of our work, then become a fan of us on Facebook to let your friends know about us too! To do this visit our Facebook page and click 'like'.

Customer Service - (08) 8232 1563
E-mail Helen

Our customer service team will be happy to deal with your order enquiries between 9am and 5pm Monday to Friday. But should you have problems after hours, please leave a message and we'll get back to you as soon as possible.

Telephone orders - (08) 8232 1563

Credit card orders can be made by phone. Speak to an NI employee between 9am and 5pm on weekdays, or leave your order as a phone message on our answering service. Please complete the Order Form BEFORE calling so you have all the necessary order details to hand.

Fax orders - (08) 8232 1887

Download an order form (PDF), print it out and fill it in. Then you can fax it to the number above anytime day or night.

Mail orders

Download an order form (PDF), then print it out and complete the credit or debit card details, or send a cheque to:

New Internationalist
172 Gilles Street
Adelaide, 5000

Please be aware that delays may occur in the run-up to Christmas - help us to help you by placing your Christmas orders by 16th December. For deliveries outside capital cities please allow a few extra days. Our retail store and dispatch office is closed between 24th December and 1st January inclusive. Online orders can still be placed and deliveries will resume after the New Year holiday.

Technical problems

Is there anything wrong with this shopping site? Are you getting errors that shouldn't be there? Please feel free to share these with Simon Loffler at design@newint.com.au and he'll promptly try and resolve any issues.

Unhappy with our service?

Our team in Adelaide aim to provide a fast, efficient and polite service to all our customers. If you are unhappy with any aspect of the service you have received, please e-mail Helen detailing the nature of your feedback and we will do our best to resolve the problem for you.

Frequently Asked Questions

Q: How do I navigate around the site and find a product?
A: Choose the product category from the menu on the top of your screen. Once you click one of these categories, and choose a sub-category, a list will appear of all the products in that category. Now all you need to do is click the product you wish to read more about.

Q: Can I search for a product using the NI product reference from the paper catalogue or search terms?
A: Yes! Definitely. Simply go to the homepage or top of this page and find a search box. Then either enter the NI product reference code (usually a three or four digit number) or some words that best describe the product you are wanting to find and click the search button or press enter. See below for an example.

Q: How do I add a product to my basket?
A: Look out for the "ADD TO BASKET" buttons next to the product you'd like to order. Click on this button and the product will be added to your basket.

Q: I've added products to my basket, but when I went to checkout, my basket was empty.
A: This most likely indicates that your browser is set to "do not track" or "private browsing". That also disables our shopping cart. So, either:

- Open another tab in your browser with private browsing turned off or

- Phone in your order to our office on FREECALL 1800111212

Q: How do I finalise my order?
A: When you have your cart loaded full of all the wonderful products NI has to offer, you have to go through the checkout and pay for them. This is as easy as clicking the Shopping Cart link (near the top right of this page), and selecting "Checkout and pay".

All that is left to do is to follow the checkout instructions and within a week to ten days the product will arrive at your doorstep. (We will normally despatch your online order within five working days of receiving it. But please allow around a week to ten days from the time you lodge your order to the time you receive your goods. Express service is available for next working day despatch.)

Q: Where am I ordering from and how much is AUD$25.00 in my currency?
A: All orders made through this web site will be arranged by New Internationalist in Adelaide, Australia, and will be charged in Australian Dollars (AUD$). If you would rather order from an NI shop in another country, just scroll down to the bottom of this page. In the right-hand bottom box you'll find a pull-down menu. If you are unsure of what your currency is worth against the Australian Dollar, please click here to visit Yahoo's daily currency exchange listings.

Q: GST = goods and services tax - is it included?
A: All prices shown on these catalogue pages include GST where applicable.

Q: Are orders for delivery outside of Australia GST exempt?
A: Orders for delivery outside of Australia are not charged GST, but your order total includes a loading of 10% to cover the extra administration required for export orders.

Q: Problems with your order?
A: If you have any concerns about your order or delivery, please contact Helen in the Adelaide office of New Internationalist.

Q: How do I find a product from the paper catalogue?
A: If you are using a paper catalogue to select your products and want to use our on-line service to purchase, click the menu title from the on-line shop that best matches the product you are looking for, or else use the search box near the top-right corner of each page.

Q: Is my newint.com.au order secure?
A: All of your transactions at the NI Online Shop are secure. The checkout system uses the Secure Socket Layer (SSL) protocol by default. So rest assured, your order is safe with newint.com.au/shop.

Q: Where can I buy the New Internationalist magazine?
A: The most convenient option is to subscribe to our print edition or our digital edition. Alternatively, you may be able to find the New Internationalist magazine at a newsagency. You can locate your closest New Internationalist stockist here.

Q: Where can I find an index of previous NI magazine articles?
A: At www.newint.com.au/magazine-guide/ you'll find a vast hand-written index to New Internationalist magazine articles from 1980 onwards. You'll be able to read a huge selection of articles online.

Q: Do you have any special resources for those teaching global issues?
A: We have teaching resources for sale at www.newint.com.au/shop/teaching-resources.htm

Q: How can I leave comments about this website?
A: We welcome any comments, good and bad, to help us improve the site in the future. Please email any comments to: design@newint.com.au . Try to be as specific as possible.

Search this shopping site

The New Internationalist shopping site is equipped with a very useful search engine (we think), so that you can search for a product using a keyword, description or even NI product reference number! Simply scroll to the top of any page to find the search box, and then type the terms which best describe the product you're searching for. The more terms you enter, the better the results, but if your search doesn't find any product, try reducing the number of terms you input.

eg. If you want to find the Eat Money Poster, simply type the words: "eat money poster" (without the quotes!) and click search or hit enter. If you'd like a more specific result, try words specific just to that product. For example, the words on the t-shirt itself: "we cannot eat money". Have a play and see what you can find. If you have any problems with getting the search to work for you, contact us for help.

Delivery and postage


Your goods should arrive within a week to ten working days*. Please be aware that delays may occur in the run-up to Christmas - help us to help you by placing your Christmas orders by 17th December. For deliveries outside capital cities please allow a few extra days.

* We process online orders within 5 working days; often sooner.

Postage - within Australia

10% of the goods total
$9 minimum
$25 maximum

Express post - within Australia

Next working day despatch.
30% of goods total
$15 minimum
$40 maximum


For orders (other than magazine subscriptions) to be sent overseas from Australia, we will charge Post and Pack at the following rates in the table below. All packages will be sent airmail.

Asia-Pacific - airmail postage cost

50% of goods total
$30 minimum

Rest of the world - airmail postage cost

70% of goods total
$40 minimum


If you are in any way dissatisfied with the goods you receive simply return them within 14 days for a full refund.

Ethical buying and Fair Trade

Just as the New Internationalist magazine brings to life the people, the ideas and the action in the fight for global justice, our gift range also focuses on products which promote social justice, environmental sustainability and cultural awareness.

Please visit the Fair Trade information section of our site, and help us by promoting Fair Trade among your friends and colleagues. You'll also find a complete listing of our Fair Trade products.

Media Kit - Advertising in NI magazine

The advertising options for print & digital we offer in New Internationalist products are:

  • Advertising in the print edition of the New Internationalist magazine.
  • Loose inserts mailed with subscriber copies of the magazine.
  • Advertising ethical job vacancies and relevant courses is available in the New Internationalist email eNewsletter.
  • Online display ads in www.newint.com.au/magazine-guide.

Full details are available in our downloadable Media Kit (PDF).

Privacy policy

This Privacy Policy sets out the approach which New Internationalist Publications Pty Ltd - ABN 11 005 523 124 - (NI) will take in relation to the treatment of Personal Information. It includes information on how NI collects, uses, discloses and keeps secure, individuals’ personal information. It also covers how NI makes the personal information it holds available for access to and correction by the individual.

This policy has been drafted having regard to NI’s obligations under the Privacy Act 1988 (including the National Privacy Principles) (the Privacy Act).

This policy is a public document and has been prepared in light of National Privacy Principle 5, Openness.

1. Collection

1.1 NI will only collect Personal Information where the information is necessary for NI to perform one or more of its functions or activities. In this context, “collect” means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.

1.2 NI collects Personal Information primarily for the delivery of NI products and services, and to supply information and details of NI’s products and services. NI also collects and uses Personal Information for secondary purposes including:

  • accounting purposes
  • business planning and product development

1.3 NI will notify individuals (including, but not limited to, our customers) of the matters listed below at the time of collecting any Personal Information:

  • the main reason that we are collecting Personal Information (this reason will be the Primary Purpose);
  • other related Uses or Disclosures that we may make of the Personal Information (Secondary Purposes);
  • our identity and how individuals can contact us, if this is not obvious;
  • that individuals can access the Personal Information that NI holds about them;
  • that individuals should contact NI if they wish to access or correct Personal Information collected by us or have any concerns in relation to Personal Information;
  • the organisations or types of organisations to whom we usually Disclose the Personal Information;
  • where applicable, any law that requires the Personal Information to be collected;
  • the consequences (if any) for the individual if all or part of the Personal Information is not provided to NI.

1.4 Where it is not practicable for NI to notify individuals of all of the Collection Information before the collection of Personal Information, NI will ensure that individuals are notified of the Collection Information as soon as possible after the collection. NI will provide “post collection notification” in those circumstances where it is not practicable to notify individuals about the collection of their personal information before it is collected.

1.5 NI will not collect Sensitive Information from individuals except with express consent from the individual and only where it is necessary for NI to collect such information for an activity or function.

1.6 NI will not collect Personal Information secretly or in an underhand way.

1.7 NI will take steps to ensure that individuals on purchased lists are or have been notified of the information as outlined at 1.3.

2. Use

2.1 NI will obtain an individual’s consent for Use of non-sensitive Personal Information for Secondary Purposes at the time of collection, unless the Use is a related Secondary Purpose which would be within the relevant individual’s Reasonable Expectations.

2.2 NI Uses Personal Information primarily for the purposes listed in 1.2 above.

2.3 If NI relies on the Direct Marketing exception to Direct Market to individuals it will ensure that:

  • individuals are clearly notified of their right to Opt Out from further Direct Marketing; and
  • if the individual Opts Out of all Direct Marketing the Opt Out will be respected by NI and implemented free of charge.

2.4 NI will not use Sensitive Information for Direct Marketing.

2.5 NI may use Personal Information to avoid an imminent threat to a person’s life or to public safety. It may also use Personal Information for reasons related to law enforcement or internal investigations into unlawful activities.

2.6 NI will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete and up to date.

2.7 NI will not attempt to match de-identified or anonymous data collected through surveys or such online devices as “cookies”, with information identifying an individual, without the consent of the relevant individual.

3. Disclosure

3.1 NI may Disclose Personal Information to related or unrelated third parties if consent has been obtained from the individual.

3.2 NI may Disclose Personal Information to unrelated third parties to enable outsourcing of functions where that Disclosure or Use is for a Primary Purpose or for a related Secondary Purpose and has been notified to individuals or where such Disclosure is within the individual’s Reasonable Expectations.

3.3 NI will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.

3.4 In the rare event that NI is required to disclose Personal Information to law enforcement agencies, government agencies or external advisors NI will only do so in accordance with the Privacy Act or any other relevant Australian legislation.

3.5 NI may Disclose Personal Information to avoid an imminent threat to a person’s life or to public safety.

3.6 If a Disclosure is not for a Primary Purpose; is not for a related Secondary Purpose; or upfront consent has not been obtained, NI will not Disclose Personal Information otherwise than in accordance with the exceptions set out at 3.1 to 3.6 above.

3.7 NI does not generally share its customer lists on a commercial basis with third parties but if it did, it would only do so if we had the appropriate consent of the individual involved.

4. Information Quality

4.1 NI will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.

4.2 If we no longer need your Personal Information, we will take reasonable steps to destroy or de-identify it , unless the law requires otherwise.

5. Information Security

5.1 NI requires employees and contractors to perform their duties in a manner that is consistent with NI’s legal responsibilities in relation to privacy.

5.2 NI will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within NI who have a genuine “need to know” as well as “right to know”.

5.3 NI will review, on a regular and ongoing basis, its information security practices to ascertain how ongoing responsibilities can be achieved and maintained.

6. Access and Correction

6.1 NI will allow its records containing Personal Information to be accessed by the individual concerned in accordance with the Privacy Act.

6.2 NI will correct its records containing Personal Information as soon as practically possible, at the request of the individual concerned in accordance with the Privacy Act.

6.3 Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting NI, as per the details at the end of this document.

6.4 NI will not normally charge a fee for processing an access request unless the request is complex or is resource intensive.

7. Openness

7.1 Contact with NI via phone or web inquiry will be the first point of contact for inquiries about privacy issues.

7.2 Any formal privacy-related complaints should be directed in writing to the New Internationalist Privacy Officer, 172 Gilles Street, ADELAIDE SA 5000.

7.3 NI will endeavour to manage any privacy-related complaint efficiently and in a timely manner.

7.4 NI websites will contain a prominently displayed privacy statement and will include a copy of this NI Privacy Policy.

8. Anonymous Transactions

8.1 NI will not make it mandatory for visitors to its web sites to provide Personal Information unless such Personal Information is required to answer an inquiry or provide a service. NI may however request visitors to provide Personal Information voluntarily to NI (for example, as part of a competition or questionnaire).

8.2 NI will allow its customers to transact with it anonymously wherever that is reasonable and practicable.

9. Transferring personal information overseas

9.1 NI generally does not send information overseas.

9.2 If Personal Information must be sent by NI overseas for sound business reasons, NI will take reasonable steps to ensure that the information is handled in accordance with the National Privacy Principles.

10. Glossary

Collection Information means the information outlined in 1.3 notified to individuals prior to, or as soon as practical after, the collection of their Personal Information.

Direct Marketing means the marketing of goods or services through means of communication including written, verbal or electronic means. The goods or services which are marketed may be those of NI or a Related Body Corporate or those of an independent third party organisation.

Disclosure generally means the release of information outside NI, including under a contract to carry out an “outsourced function”.

Health Information means information or an opinion about:

  • the health or a disability (at any time) of an individual; or
  • an individual’s expressed wishes about the future provision of health services to him or her; or
  • a health service provided or to be provided to an individual;that is also personal information; or
  • other personal information collected to provide or in providing a health service; or
  • other personal information about an individual collected in connection with the donation; or intended donation by the individual of his or her body parts or body substances.

Opt Out means an individual’s expressed request not to receive further Direct Marketing.

NI means the New Internationalist Publications Pty Ltd.

Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.

Primary Purpose is the dominant or fundamental reason for information being collected in a particular transaction.

Reasonable Expectation means a reasonable individual’s expectation that their personal information might be Used or Disclosed for the particular purpose.

Sensitive Information means information or an opinion about an Individual’s:

  • racial or ethnic origin; or
  • membership of a political association; or
  • religious beliefs or affiliations; or
  • philosophical beliefs; or
  • membership of a professional or trade association; or
  • membership of a trade union; or
  • sexual preferences or practices; or
  • criminal record; that is also personal information; or
  • Health Information about an individual.

Use means the handling of Personal Information within NI.

Contacting NI

If you require further information regarding NI’s Privacy Policy, contact us.

Telephone: 08 8232 1563

172 Gilles Street, ADELAIDE, SA 5000 Australia

Quick information
  • Email:
  • Twitter: @newint_au
  • Phone: 1800 111 212
  • Address: 172 Gilles Street, Adelaide 5000
  • Shop opening hours:
    Monday to Friday
    9am - 5pm


The New Internationalist magazine is the most brilliant advocate on behalf of the developing world. It's a source of information; it's a source of reassurance on ideas; and it has an enormous integrity.

Glenys Kinnock - Member of the European Parliament

I have subscribed to New Internationalist for over 25 years, and can vouch for its fearless, high quality reporting of the real issues all over the world. And lovely items in their shop, too!

S. Bond, 5-star Facebook review

I have enjoyed reading your magazine since I was 14 years old when I discovered it in my school library. I'm now 32 and the magazine still delivers.

A. Samson - subscriber.

Proud to help... read you cover to cover

Phillip Adams - farmer, broadcaster and public intellectual

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